03-03-2013, 20:38
Senior Cash Collector - Polish and Hungarian
Philips Poland is looking for Senior Cash Collectors to join the Philips Finance Operations organization and contribute to a high developed internal customer satisfaction and financial service.
Description
To manage & organize the Collections and Queries activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and queries). This function should be performed in close cooperation with the businesses and the third party service provider (who executes large part of the collection activities) in order to minimize the outstanding receivables.
Key Areas of Responsibility
- Organize, support and develop accounts receivable process
- Establishes, implements, and maintains an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off
- Execute the collection process for defined customers (e.g. strategic customers)
- Perform remaining enabling OtC activities (e.g. credit notes with open items)
- Organize, support and develop cash & collection process
- Follow up on relevant queries and solving escalations in close cooperation with sectors
- Provides leadership and direction to departmental staff
- Responsible for compliance of ICS checks
- Fluency in Polish and Hungarian/Czech/Romanian/Latvian or Russian
- Background in F&A, Economics or Business Administration
- Profound knowledge of customer base and Philips business models
- Customer service focus
- Show determination to achieve excellent results
- SAP and Customer Master data process
- Excellent communication and negotiation skills
- Team player, Open minded change agent who demonstrates the Philips Behaviors
- Project management: development and deployment of new processes and procedures